Refund policy

Return & Refund Policy

Untamed Radiance LLC

We want you to love what you ordered. If something isn't right, we're happy to help with a return.

30-Day Return Window

You have 30 days from the date of delivery (online orders) or date of purchase (in-person purchases) to return an eligible item for a full refund to your original payment method.

Eligibility

To qualify for a return, your item must meet the following conditions:

  • Returned within 30 days of delivery or purchase
  • In its original, resalable condition
  • Accompanied by proof of purchase (order confirmation, receipt, or invoice)

We evaluate returns on a reasonable, case-by-case basis rather than requiring unworn or unopened packaging. 

Final Sale Items

All clearance items are final sale and are not eligible for return, refund, or exchange. Clearance items will be clearly marked as such at the time of purchase, both online and in-person.

Return Shipping Costs

Who pays for return shipping depends on the reason for the return:

  • Defective, damaged, or incorrect items: Untamed Radiance LLC covers the cost of return shipping, and you will receive a prepaid shipping label.
  • Change of mind, wrong size, or other customer-preference returns: the customer is responsible for return shipping costs.

How to Start a Return

All orders:

  1. Contact us at untamedradiance123@gmail.com with your order number and reason for return.
  2. We'll confirm eligibility and provide return instructions (and a prepaid label, if applicable).
  3. Once we receive and inspect your return, we'll process your refund.

Apparel 

Some of our apparel items are fulfilled through a third-party dropship supplier. Here's how returns work for these items:

  • Return the item to Untamed Radiance LLC within 30 days of delivery, following the same return process outlined above.
  • Once we receive and inspect the item, we will issue your refund to your original payment method.
  • Please note: if the return is due to a change of mind, incorrect size, or similar customer-preference reason, you will need to place a new order separately we're not able to automatically exchange or reship dropship apparel.
  • If the return is due to a supplier error (wrong item shipped, defective item, damaged in transit), we will cover return shipping costs and send a replacement or issue a full refund, your choice.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original method of payment. 

Damaged or Defective Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at untamedradiance123@gmail.com so we can make it right at no cost to you.

Questions?

If you have any questions about this policy, please reach out to us at untamedradiance123@gmail.com

This policy was last updated on 8/31/2026.